UK Accoms Support
Need help with the UK Accoms app or one of our services? Email info@ukaccommodationservice.co.uk, call 020 7117 9707, or use Contact support in the app (Profile → Contact support). We reply within 24 hours.
Please email from the address you signed up with, so we can find your account.
Common questions
How do I cancel my Property Access subscription?
On iPhone: Settings → your name → Subscriptions → UK Accoms. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → UK Accoms. Cancel at least 24 hours before your renewal date.
I paid but the listings are still locked.
Tap Restore purchases on the Property Access screen. If that does not work, email us with the date you paid.
Can I get a refund for my subscription?
Subscription refunds are handled by Apple or Google. Request one at reportaproblem.apple.com (iPhone) or through Google Play → Order history (Android).
How do I cancel Search & Vet?
Email us within 14 days of paying. See section 5 of our Terms & Conditions for how the refund works.
How do I book or change an airport pickup?
Book in the app under Airport pickup. To change or cancel, email us with your flight number as early as you can.
How do I delete my account?
See Delete your account.
Company details
UK Accomms Limited, company number 17312007. Registered office: 35 Norwood Gardens, Hayes, UB4 9LU. Phone: 020 7117 9707.
